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Tata Power uses Microsoft Kaizala to boost customer services

Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services.Microsoft Kaizala is a "Made for India" mobile solution aimed at bridging the gap between employees, extended workforce and customers. "We are extremely proud to be the first utility in India to launch customer services on 'Microsoft Kaizala' and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company's customer centric services," Praveer Sinha, CEO & Managing Director, Tata Power, said in a statement. The tool will enabl.....

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