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Government prepares draft rules to protect electricity consumers' rights

The power ministry has prepared draft rules providing for rights of electricity consumers for the first time, an official statement said on Wednesday. "Union Power Ministry in a historic pro-consumer move drafts Electricity (Rights of Consumers) Rules, 2020 invites suggestions/comments by September 30, 2020," the ministry said in the statement.The objective is to provide consumers better services and facilities, it said adding that electricity consumers are the most important stakeholders in the power sector and the sector exists because of them.Having provided access to electricity to all citizens, it is now important to focus on consumer satisfaction and for this, it is imperative to identify the key services, prescribe minimum service le.....

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