Yes, we are responsive to our customers and treat customer delight as the ultimate bench mark of our service efficiencies. As a further effort to measure our in-house processes against the touchstone of standards set up International Standards Organisation, we engaged world's leading certification and audit company, DNV of Netherlands. On June 13, 2007, we were recommended for this coveted Certification.

The prestigious ISO 9001:2000 certification demonstrates that the quality management standards of InfralineEnergy meet rigorous international requirements for the following business activities "Business Information Services, Business Research Services and Conferences & Workshop Services for Energy Sector".

InfralineEnergy's New Delhi office achieved this registration by planning, developing, documenting, implementing and auditing its quality management system (QMS), followed by an independent audit from the Netherland head quartered Det Norske Veritas (DNV). DNV's third-party audit assessed the compliance of various business aspects of InfralineEnergy's QMS against the ISO 9001:2000 standard. 

The audit also focused on documentation requirements, the quality manual, document controls, records control, management responsibilities, policies and objectives, quality management systems planning, resource management, training, infrastructure, product realization, customer property measurement analysis, customer satisfaction, internal auditing, and corrective and preventive action. DNV found no major nonconformities with respect to the requirements of the ISO 9001:2000 standard.

This certification forms the baseline to measure efficiency and refine the QMS. Through the continuous application of these principles, InfralineEnergy assures the integrity of its processes and the fulfillment of its long-term commitment to provide value to its customers. This achievement reflects the ongoing commitment to quality and continuous process improvement.

The ISO 9001:2000 standard, released in December 2000 as the successor to ISO 9000:1994, is an internationally recognized quality management system developed by ISO.  DNV is a leading international provider of services for managing risk with 300 offices in 100 different countries. It is one of the world's leading certification bodies and registrars offering the latest in management systems certification services.

Quality Policy

Quality is an important strategic objective to enhance the stakeholders value and create growth and leadership for our Energy Research, Consulting and Information Services.
We are committed to be available, understand and respond to the needs and aspirations of our clients. We aim to use ISO 9001:2000 Quality Management System to maximize customer satisfaction and continual improvement through implementation and periodic review.
We strive to achieve this by efficient application of our human resources and by employing best practices.